Customer Effort Score Template

Adding custom variables / meta data to an effort score survey, gives your customers a tailored experience, and can also be used to spot hidden trends in the results. For example, you can add the store location, or product category, and then filter or segment your data by those variables. This sample survey includes the customer name. Look at the URL for the variable. Contact support, and we can help automate pulling in meta data for your organization. This note can be deleted

{"custom_tags":{"c1":"Allen"},"answers":null}

Thanks for being a customer Allen. Your feedback is appreciated!

{"custom_tags":{"c1":"Allen"},"answers":null}

How easy did [your company] make it for you to [desired action]?

{"custom_tags":{"c1":"Allen"},"answers":null}

Not at all easyNot easyNeutralEasyVery easy
Not at all easy
Not at all easy
Not easy
Not easy
Neutral
Neutral
Easy
Easy
Very easy
Very easy

What's the main reason for your rating?

{"custom_tags":{"c1":"Allen"},"answers":null}