What's Your Net Promoter Score?
Every business needs to know if their customers are happy. At
SurveyKing, we aim to take the guesswork out of customer relations. But how can you measure your organization's performance through the eyes of your customers?
The answer is a Net Promoter® Score question. When you ask customers the Net Promoter® Score question, you're asking whether or not they're taking the time to say positive things about your company or brand. Today, word of mouth is everything—especially as opinions spread faster via social, online forums, and reviews.
The score you’re given will tell you in one easy to understand number whether customers are
hurting your company with negative feedback or helping it with positive reviews. SurveyKing
even offers a simple free survey template for anyone looking to determine their company's Net Promoter