Definition: A QR code survey is a simple way to collect feedback. The QR code is scanned with a smartphone, opening the survey. You can embed custom data into the QR code to capture additional information; helpful when analyzing the survey results. QR code surveys are perfect for paper receipts, product packaging, or other print media.
You can use QR code surveys in a variety of settings to capture feedback quickly. Situations, where you want to capture data but don't have access to a customer email or phone number are ideal for QR code surveys. Here are four common uses of QR code surveys.
The QR code can be included on paper receipts, on menus, or even on the table. The feedback collected here is real-time (as opposed to email surveys), increasing response rates. A restaurant can quickly evaluate problem areas, get feedback on new menu offerings, and even build marketing lists to encourage repeat business.
Adding a QR code to a product wrapper or box is a great way to understand your customer's needs. You can also use this feedback to help build better products or newer versions. Most often a MaxDiff question is included to find out what customers find most important.
Training classes such as new employee orientation or continuing education are a perfect fit for QR code surveys. You can include the QR code on the paper materials passed out to students or even included in a PowerPoint slide. The Feedback gathered here will help improve future classes.
Flyers with QR codes can be placed in break rooms, fitness centers, or changing rooms. This feedback can help identify ongoing needs and help streamline surveys used for collective barraging agreements. Often collective barning agreements have multiple rounds of surveys to capture the needed data; this QR code feedback can help collect preliminary responses to build a follow-up survey.
The following is a receipt given to a customer after a purchase at a restaurant. Scan the QR code with your smartphone to take the survey! This example could be linked up and automated with your POS system to automatically pull in location, server name, or order details.
Custom data, such as store location or store region, can be included with the QR code. This custom data is valuable to help segment and sort your survey results.
Survey results always include a graph and data table. When adding a segment based on the custom data, the results would contain extra columns for the comparisons. Below is a sample of what your results would look like when segmented across regions.
To collect high quality, actionable data, here are some tips and best practices for your QR code survey:
|Response Editing||With this option, if a respondent clicks a survey they have already taken, they can edit their responses and update their answers.|
|Redirect URL||You can enter in a URL for the respondent to be redirected to after they complete their survey.|
(Based on Responses)
|This will close the collector after a specified number of responses have been received.|
(Based on Date)
|This will close the collector on a certain date. You cannot accept new responses to a closed survey. You can re-open the survey at any time.|