Rating Question Type


A rating scale question is also known as a Likert Scale. The respondent chooses their answer choice based on a common scale (e.g. "Where 1 is 'not at all important' and "10 is 'very important.' ").

You can assign weights to each answer choice. Rating Scales automatically calculate a weighted average for each answer choice in the results section. You can choose to not use weights.

How would you rate our customer service? 

Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

When to Use It

When you want to rate or see how well an idea or concept might be or has been received by your audience. (e.g. On a scale of 1-10 how would you rate our customer service?)

Options and Settings

For this question you can choose the following:

  • Require an answer (can not proceed until answered)
  • Add "N/A" column (does not factor into weighted average if applicable)

Results

Results will include the response counts per each column with a resulting bar chart. If weights were used a weighted average will also be computed. You can change the value of weights at any time in the survey creation page.

Individual results (displayed as a spreadsheet) will display the question as a column header and the respondent's answer below that.

Example Data

Answer Responses Percent
Very Dissatisfied278%
Dissatisfied329%
Neutral10330%
Satisfied10330%
Very Satisfied8023%
Totals 345 100%