White Label Surveys
Our white label feature allows you to customize the URL of each survey with your own URL. For example, instead of showing surveyking.com, in the URL bar you could show surveys.test-corporation.com for each survey you create. This gives you the power to make SurveyKing appear to be your own software!
The most common use of white label surveys is for transactional surveys. You would include a link on your site to a survey on SurveyKing, but with a white label, the link would be from your own company. The below example has a link to a survey embedded in the email. Click the red link below, and look at the URL of the survey!
Why is SSL info needed for white labeling?
When you white label your survey, traffic to your survey subdomain will go directly to SurveyKing servers. By providing the SSL certificate and private key pair you use for your domain, you can prevent browser security warnings when your respondents take your white labeled survey. To protect you and your data, SurveyKing forces SSL on all parts of our site at all times.
Where to get an SSL Certificate
An SSL certificate can be acquired at an SSL registrar. Often you can purchase an SSL from the same company through which you registered your domain. You can learn more about purchasing one here.
If you do not have an SSL certificate, you can purchase one from several sources. If you do not control the server hosting your domain, you will need to involve your IT department or webmaster.
Go to "My Account" and click "Add a CNAME". Here you will need to add the following information. Once this information is added, please allow up to 30 minutes for changes to take effect.
|SSL Certificate Setup||Get an SSL certificate for your domain, e.g test-corporation.com, and be sure to include the subdomain (e.g surveys.test-corporation.com) you want to use here with that SSL certificate.|
|Enter Domain/Subdomain||You need to enter your domain, along with the subdomain you wish to use. The subdomain is the part that comes before your regular domain. (e.g: surveys.test-corporation.com)|
|Public Key/Certificate:||This is purchased from an SSL registrar and is generally downloadable from their site after purchase. Click here to see what an example key looks like.|
|Private Key||This is generated with your CSR request string that you provide to your SSL provider. Typically it is generated on your server but is sometimes generated by the SSL provider and provided with the SSL certificate. Click here to see what an example key looks like.|
|Chain 1||This usually contains multiple certificates and is provided with the SSL certificate after purchasing it. Click here to see what an example key looks like.|
|Chains 2-3 (Optional)||Sometimes there are multiple chains included with your SSL certificate. If that is the case, we provided 2 extra fields for these if they are there. Click here to see what an example key looks like.|
Please contact us at any point. These can be difficult to setup but we can guide you through this step by step!