Tenant Satisfaction Survey Template Start now

A tenant feedback survey is used by property managers to capture valuable feedback from their residents. This type of survey can measure tenant satisfaction helping to reduce resident turnover.

Questions on this survey template include a Net Promoter Score, property ratings, maintenance requests, and staff interaction. We include a MaxDiff question on this template to identify new amenities that could help increase tenant retention. This question could also help to justify rental increases. Time and budget restraints can restrict property improvements, MaxDiff helps you define what is most important.

Number of questions: 5

Consider creating an anonymous survey to collect responses from tenants. This will increase the likelihood of tenants providing honest feedback.

• Interior surfaces and flooring satisfaction
• Appliance satisfaction
• Exterior appearance satisfaction
• Are maintenance requests handled to your satisfaction?

Asking simple multiple choice questions for department feedback might not paint the full picture of what your tenants value. To get a more accurate assessment, a MaxDiff or Ranking question can be used. Both question types are unique to SurveyKing. We include a MaxDiff question on this template to ask tenants what new features or amenities would be worth a small rent increase. (instead of a rent increase, the question could be changed for most likely to encourage a lease renewal.)

Simple multiple choice or dropdown questions, will include a bar or pie chart along with a data table.

Advanced question types like MaxDiff will show each attribute along with the percentage and count of the times it was ranked as most appealing, least appealing, or not chosen. These results could segmented by tenant age range, helping you identify what different tenant groups value.