Net Promoter Score® (NPS) Survey Template
Great for generic customer feedback and customer satisfaction, the Net Promoter Score® (NPS) Survey Template helps measure brand or customer loyalty. Discover who your promoters and detractors are, and take action to increase promoters. Includes questions about why customers like or dislike your product and general demographic questions so you can filter responses and target where you need to focus attention.
Get the details of the Net Promoter® Score concept here.
Number of questions: 7
Number of Pages: 2
Best Use Tips
Not Everyone Uses NPS Surveys
Ever since we were founded in 2016, our primary goal was to deliver our customers the data they need to make better decisions. In 2017 we tried to find out how common the Net Promoter® Score surveys were for our clients. We asked over 500 of of users who sent out an NPS survey, "When you signed up for surveyKing, what was your experience level with NPS surveys?". We found out the over 40% of our customer base had never even heard of NPS! This survey and scores crucial to business success, and even for a first timer, is very easy top setup.
This survey, along with all net promoter score questions, include global benchmarks for all of SurveyKing the past 6 months. This is crucial to see how your brand or company NPS compares to others!