Net Promoter Score® (NPS) Survey Template
Best Use Tips
- Great for new businesses to see what types of customers they are currently appealing to
- Send this out via an email invitation to past customers so you can combine results with products they purchased or other general information
- Customize as needed
This survey, along with all net promoter score questions, include global benchmarks for all of SurveyKing the past 6 months. This is cruical to see how your brand or company NPS compares to others!
Extra Analysis with the Wordcloud
- Take advantage of a wordcloud for the open ended text questions.
- Imagine your company's Net Promoter Score® is below what you deem reasonable. You can filter your survey results and all of the "Detractors" and view the updated word clouds. Those word clouds now reflect all the items that the "Detractors" don't like.